Refund Policy

No In-Store Refund Capability

One Life Merch is a print-on-demand store. All products are custom-manufactured by our fulfillment partner (Printful) at the time of your order. Because of this, we are not able to accept returns or issue refunds for orders placed correctly (correct size, color, and shipping address). Please review your order carefully before completing checkout.

Damaged, Defective, or Incorrect Items

If you received an item that is damaged, defective, or materially different from what you ordered, we will work with you to make it right. Please contact us within 14 days of delivery with:

• Your order number
• A clear photo of the defective or incorrect item
• A brief description of the issue

We will review your claim and, at our discretion, arrange a replacement or store credit.

Lost or Undelivered Packages

If your tracking information shows your package was delivered but you did not receive it, please first check with neighbors or your building's mail area. If the package is still missing, contact us and we will investigate with the carrier on your behalf. We are not responsible for packages marked as delivered by the carrier.

Order Cancellations

Once an order is placed and payment is confirmed, it is immediately sent to our fulfillment partner for production. Cancellations are not guaranteed but may be possible within a short window after purchase. Contact us as soon as possible if you need to cancel.

How to Reach Us

If you have an issue with your order, we encourage you to reach out to us directly. You can:

• Email us at merch@olcalex.com
• Visit us at our church location

We will do our best to respond within 3–5 business days.

Consumer Rights

Nothing in this policy limits any rights you may have under applicable consumer protection laws. If you are located in a jurisdiction that provides additional consumer rights, those rights are not excluded by this policy.